Webinar: Mastering De-Escalation, Part 2 — Advanced Techniques for Firefighters
This empowering, highly anticipated sequel builds upon Part 1 and focuses on two essential tools: Emotional Labeling and the Pause Trifecta. Led by Kerry Mensior, a 30-year law enforcement veteran and executive director of IDEA (International De-Escalation Association), this session delves into the precise application of these techniques. Discover how to avoid common pitfalls, harness