This empowering, highly anticipated sequel builds upon Part 1 and focuses on two essential tools: Emotional Labeling and the Pause Trifecta. Led by Kerry Mensior, a 30-year law enforcement veteran and executive director of IDEA (International De-Escalation Association), this session delves into the precise application of these techniques. Discover how to avoid common pitfalls, harness

Recruitment and retention are ongoing challenges for many fire and EMS departments around the country. Departments are often in search of tips and easy-to-access tools that are effective and can improve both their staffing levels and culture overall. Has your department considered how social media can act as a tool for recruiting and retaining members?

Distracted driving persists at epidemic levels despite the efforts of many national campaigns. Why haven’t we been able to significantly change driving behaviors? Perhaps it’s because we haven’t given drivers the right reasons to change. Responders are in peril every time they go to a crash scene because of distracted drivers. It is incumbent on